Emergency Service Request

Tom Rostron and his team have become an extension of our family. Yesterday, Roland, licensed for the company, went over and beyond and exceeded our expectations regarding our needs and home safety. Troy, thank you for scheduling so quickly to have Roland come to our home and save us from a disaster. We are very thankful for the Rostron Team.

Mike Benol

14:18 19 Dec 24

We love doing business with Rostron! Their HVAC Team worked on setting up our system when we built the house, and they continue to maintain it regularly. We've always appreciated the level of professionalism and courtesy that the Rostron Team employs - quick appointments, excellent communication, well-educated staff, etc.We're glad to know that Rostron now offers electrical services as well. We had Rostron's Giang & Stephen here recently to install kitchen lighting, and we are really happy with the job! They were prompt, respectful of our home (botties on shoes & conscientious clean-up, for example), knowledgeable about what and how to do the work, etc. We will definitely be calling them for our next project!Thank you

Carolyn J. Messinger

14:50 18 Dec 24

Martin Meszaros

13:41 18 Dec 24

Exceptional service from scheduling appointment to ensuring all of HVAC systems are in perfect working order! Great professional team visited my home and went above and beyond with superior, first-class service. I highly recommend Tom Rostron Co., Inc.

Pat Mayer

14:46 17 Dec 24

Andrew Grossman

14:16 17 Dec 24

Tom Rostron Co. has serviced my boiler for years. They are always reliable. Today, Joe B. came to fix a problem, that had suddenly come up, with my boiler. He was friendly, courteous, and professional. He was clear in informing us of our options, and I felt confident in his work.

Jodi DiLiberto

16:08 15 Dec 24

great service and information/consult about our hvac and heating system

Jon Fraser

14:47 14 Dec 24

We are extremely happy with the service we received. After being told by another company we needed a new system, Mike was able to replace a single part in less than an hour. Our new go to company!

Diane O'Keefe

14:15 14 Dec 24

Virgina Carlin

21:37 13 Dec 24

Best of the best! Although I’ve known about them much longer, I’ve had the pleasure of doing business with Tom Rostron ever since they replaced my entire HVAC system in my home circa 2008. This is a highly reputable, professional and responsible company. Rostron actively participates in many industry trade organizations … always staying on top of - and incorporating - the latest, most energy efficient equipment and practices into their business and products. If you have any HVAC needs whatsoever .. whether in your home or business .. don’t hesitate to call Tom Rostron … … in fact, don’t call anyone else!

Harris Galary

20:30 13 Dec 24

Joe seemed to be very professional and helpfull in answering my question and providing a status of my heating unit.

Thomas Dilatush

21:54 12 Dec 24

Rick is so nice and very professional. He was very informative and explained to us all he did at the service call.

Lisette Lynch

20:39 10 Dec 24

We think Joe is awesome. Very professional, great personality, and diligent worker. Always a pleasure seeing him.

Charles Simon

01:02 07 Dec 24

Rich Hansen

11:24 06 Dec 24

Rich Niziolek

17:00 05 Dec 24

Professional courteous and efficient.

Richard W

18:49 03 Dec 24

Excellent service!

rose franklin

17:23 03 Dec 24

This was my first time using Rostron. Kyle was terrific. He was very knowledgeable and helped me understand my heating systems so I can be proactive with their future maintenance. It’s obvious he likes his job. He took the time and patience to explain my HVAC component. His demeanor is so pleasant. I look forward to dealing with this company in the future.

NM D

05:14 03 Dec 24

Very responsive when out heat conked out before Thanksgiving. Highly recommend!

Kathleen D'Auria

01:20 02 Dec 24

Jamie Edelbach

04:21 01 Dec 24

Mike K was my technician for my annual boiler tune up. He was courteous and knowledgeable. Excellent company representative with good customer service skills.

Bruce Bauer

21:23 27 Nov 24

Steve was terrific! He was very patient with us with regards to the problem we had. He did a wonderful job and now everything is going well!

barbara livingston

14:33 27 Nov 24

I knew this company from my time at the Jersey Shore Chamber of Commerce. So when my old heater finally 'died' I call Tom Rostron Co and they were very responsive. The salesman Joey was able to visit that same day. He proposed the best option for my house, which had not been updated in 25 years, so I appreciated his current suggestions for a more efficient setup to heat my home. The installer Randy was very knowledgeable, tidy, and courteous. I would highly recommend this company for your HVAC needs!

Lena Budraitis

16:17 26 Nov 24

Joe, was polite and professional and did the house tune up perfectly.Would recommend anytime and will use the company for sure.

Billy Gluck

14:40 23 Nov 24

Joe is great! He knows our house and is very responsive to concerns, questions, etc.

Jean Buble

14:10 23 Nov 24

Been using them for over 25 years. The guys are awesome so knowledgeable and so nice. The owner is awesome too!

jodi Basen

13:34 23 Nov 24

Rostron Home Services certainly came through for me. After a very difficult manufacturing issue with a defective boiler part the Rostron team did exceptional work.Roland and Randy were outstanding technicians, smart and clean as a whistle.I can’t thank them all enough for all their efforts!

Michele Henry

18:51 22 Nov 24

Jon Kuzmick

14:20 22 Nov 24

Service technician was polite, knowledgable and professional.He offered good recommendations as to how we can best utilize our system for maximum comfort and efficiency,

Marjorie La Rosa

13:22 22 Nov 24

Ryan did an excellent service call. Addressed the problem and was highly courteous. We liked him.

Gregory Fusco

19:02 20 Nov 24

Rick B came out to check my homes furnace and hot water heater. We went days with no heat and hot water. He diagnosed the problem and went over all my options with me. I now have both heat and hot water in my home and can say my family and I can now sleep soundly. Thank you so much! Recommend this company to anyone looking for honest technicians. I now have a new contractor I will use in the future!

Julie Crespo-Cruz

22:50 19 Nov 24

Kyle performed a thorough tune up of our furnace for the upcoming winter months! He was very courteous and explained the service work that he did. We also had an informative back and forth about duct cleaning. Great job!

Donna G

21:55 15 Nov 24

We needed help with plumbing with our kitchenfaucet. We have used Rostron heating & cooling in the past and they now offer plumbing and electrical services too so we called them. Joe our plumber did not disappoint he was on time so polite and really good at his job. So glad we called Rostron again they are such a fabulous company! Thank you Joe we love our new kitchen faucet!!!

roxanne acropolis

16:45 15 Nov 24

Pleasant and professional are the words that come to mind when describing our experience with Tom Rostron…we recommend them whenever we are asked!

michael zapicchi

16:15 15 Nov 24

Alphonse Stephenson

16:08 15 Nov 24

Very professional and courteous service from our technician Rick B!

stephen Callas

14:59 14 Nov 24

Joe B arrived on time and explained all that he did and the costs.Will see you guys in the Spring for an AC tune up.

Thomas J Smith

10:29 14 Nov 24

I used Tom Rostron for an air duct cleaning and had a great experience. The technician, Kyle K, was very knowledgeable and so friendly and respectful. I liked how they emailed a picture of the technician before he came. The pricing for the service was also very fair. I had first received a quote from another company that was charging almost twice as much for the same service. After having such a great experience, I now plan to use Tom Rostron for any air duct cleaning moving forward and also plan to switch to them for my annual HVAC services as well as any plumbing and electrical work.

Julie Murray

13:20 11 Nov 24

I want to thank Rostron Mechanical for the superior installation of a new Inverter Heat Pump.John Fels came to our house and analyzed the situation. He provided a price quote that we discussed in detail and John modified until I was happy with the equipment selection and the price.Chris arrived and demoed the existing system with such ease it was amazing. We were lucky to have mild weather and a few days later Rich and Christian arrived to perform the actual installation which took roughly 3 days.I was extremely impressed with Rich and Christian for their professional care, expertise and attention to detail. Rich kept me informed every step of the way and took great pride in his work.I had a choice of 3 different HVAC contractors but I selected Rostron and I'm glad I did. Their quote was in between the least and most expensive and I was impressed with John's followup and his genuine concern. Chris, Christian and in particular Rich, made the installation a high efficiency reality!I highly recommend Rostron to anyone considering a new HVAC system or to perform repairs/maintenance of an existing system.Rostron Mechanical is the best!John BrownChief EngineerEWC Controls

John Brown

13:14 10 Nov 24

Thank you Mike K. from Tom Rostron Co., Inc. Mike K. was very respectful and informative. He explained the problem with my AC unit and went over the options to fix the problem thoroughly. He made everything easy to understand.

Lorraine Vitale

23:33 08 Nov 24

Caitlyn Livingston

20:56 08 Nov 24

professional, efficient

Ronald Ritacco

16:41 07 Nov 24

Chris Montalbano

14:26 07 Nov 24

I watch close. All of system checked and cleaned properly.

JEFF ERB

20:22 06 Nov 24

VeryVery competent

Jim Jannarone

14:58 06 Nov 24

Louis Nieves

18:59 05 Nov 24

Always professional friendly on time. I have been with them for many years and have never regretted it. Roland was at our house twice he did very neat professional work I would highly recommend him. I would love to add Joe B & Joe. Joe M. To my Review. I’m p

Ted Ferraioli

18:32 05 Nov 24

I have used Tom Rostron for many years as well as the same tech, Bob.The consistency is there in the service and professionalism. I am pleased as always!

Michele Bozzay-Lockwood

13:55 02 Nov 24

Joe was on time and did the work in a very timely manner. Very friendly and courteous. I would recommend Rostron for plumbing services. They are super efficient.

krislee hall

17:01 01 Nov 24

Joe did a great job! He explained everything to me and gave me tips for future planning. I appreciated his input.

Peg Leonard

14:07 01 Nov 24

On time, thorough, good timing and communication.

Drew Von Tish

21:50 31 Oct 24

Rick came to perform our Fall maintenance. I've been using Rostron for this service for 2 years now and my furnace and boiler are working great. He was very professional, courteous and did a thorough job.I would highly recommend them

Rich Abrahamian

13:41 31 Oct 24

Kyle was on time and very friendly but professional. He explained the details of the cleaning process and how long it would take. He was very thorough and no mess left behind.The cost was very reasonable. I will definitely be a return customer.

Donna Sundberg

12:52 29 Oct 24

Evan exemplifies the best in customer service and product knowledge.He installed a new thermostat. Even though it came with instructions, Evan showed us how to use it.

John Rogener

18:34 28 Oct 24

On time and professional in checking our heating system for the winter. Very easy to do business with!

Karen Stern

15:41 28 Oct 24

Outstanding, courteous, and thorough service from Ryan.

jerri andersen

15:17 27 Oct 24

I have Rostron for both my heating & air conditioning . They call me each year to service both and their service technicians are great. They are prompt, knowledgeable, and neat. I would recommend them highly.

Celeste Bontempo

18:49 26 Oct 24

Evan from Tom Rostron came to do the fall maintenance on my furnace and I have to say that he provided excellent customer service. I asked him to take a look at my AC coil and he did let me take a look and said that it should be cleaned and sent me a quote.. Evan was outstanding and just reiterates that Tom Rostron is an amazing company and any of the people that work for them are excellent and represent what a good company they are and I would highly recommend.. 5 stars

Duane Scipione

16:31 26 Oct 24

Diane Fabyanski

14:49 26 Oct 24

Your team is always efficient and courteous. From making sure the space remains clean to explaining the work performed and answering my questions.

Kevin Toomey

14:33 25 Oct 24

Outstanding service. Technician knows his stuff. He spent a lot of time getting our three heating units ready for the winter. Tech clean up and put all furniture back in place.

Marlene Bostel

22:45 24 Oct 24

The Tech Guy that came today ( Joe B) was EXTREMELY professional and friendly! A real asset to his employer! Thanx!!!

William Magee

16:08 24 Oct 24

James C arrived on time, which I appreciate. In addition to the regular maintenance he gave me some good tips, which I also appreciate. Finally, he told me about the service plan so I saved some money. All good ready for summer.

Mary Mullin

15:47 24 Oct 24

On time. Courteous. Helpful. Respectful.. excellent.

Eileen Devlin

15:16 22 Oct 24

Troy

18:01 19 Oct 24

Tom Rostron technicians are absolutely the best—completely professional, on time, thorough, and personable.

BARBARA POGUE

15:21 19 Oct 24

Evan was excellent...... very customer focused and did a neat and clean job

Jack Caulfield

15:08 19 Oct 24

We recently had Rostron service our furnace and shut down our exterior water for winter prep. Both technicians, Joe and Mike, did an excellent and thorough service, carefully checking their work.We are so happy to have found Rostron's service. They continually perform excellent work for heating, plumbing and electric. They are a one stop shop for honest and professional service.

Allegra Gerlach

13:30 19 Oct 24

Evan S. of Tom Rostron was excellent. He knew exactly what to do and did it so efficiently. He is very well-mannered and answered all our questions easily. I will ask for him again.

Linda Petrillo

01:35 18 Oct 24

Great service, our technician Kyle was very professional, timely and knowledgeable.

Frank Genco

12:48 17 Oct 24

No complaints

Len Cardinal

17:41 16 Oct 24

Dee

22:52 15 Oct 24

Great service! Evan was prompt, nice, informative, and polite.

Kathy Szafranski

23:05 14 Oct 24

I had my Heat serviced Thursday The service was excellent and timely , Mike K answered all my questions and was very knowledgeable.

Frank Muratore

23:52 11 Oct 24

Great service!

Jennifer Shelley

20:25 11 Oct 24

Rick was wonderful and I appreciate that he helped out in what could have been a bad situation

Margaret Garvey

18:56 11 Oct 24

Oct 2024: Joe and Matt were just at my house to remove and cap an old toilet in the basement. They were neat and efficient and knowledgeable. I highly recommend Tom Rostron for HVAC and plumbing. I haven't yet used their electrical services, but am sure the electricians are also very good.2024: Edited to add: this time, we used Tom Rostron Plumbing service to install a new toilet. Omar and his helper (didn't get his name) were professional and knowledgeable. They also cleaned up the area and discarded all debris. Very good pricing, also.2023: Edited to add: the post below this one was from two years ago. Since then we have used this company. Yesterday Ryan J came to check on our condensate pipes . He was on time, knowledgeable, and explained what he had to do. The pricing was fair also. I highly recommend this company for HVAC needs.2021: When needing a new furnace (two of them since we have 2 zone heat), I called Tom Rostron first, as I've used other HVAC companies over the past twenty years and found this company to be the best at answering my calls, diagnosing and fixing the problems, and at a fair price. The sales person, Bill S., came over and spent an hour inspecting the two existing furnaces, measuring, etc, and took the time to explain everything to me. I found the pricing very reasonable. The employee who installed the two furnaces took a day and a half and did an excellent job. He (Lou, I think), left the area around the furnaces clean. The great part is that the upstairs furnace is now heating difficult-to-heat rooms. This means that I finally have furnaces that "fit" the areas they are to heat. This was a seamless, no-stress, installation from start to finish. I highly recommend Tom Rostron Co.

A Skali

18:21 11 Oct 24

Jim is very approachable and friendly. Not only do they do great work, but Rostron's donates to military veterans!

Tom Shields

19:22 09 Oct 24

Tom Henderson

13:16 09 Oct 24

brucen

15:44 07 Oct 24

Tom Rostron Co. recently installed my Daiken Variable Speed HVAC system. I first met with Josh Holland, the Project Manager, to discuss which new system would best meet our needs. He not only was very knowledgeable and professional but extremely patient in answering my questions and addressing my concerns. He put in considerable extra effort to ensure that I received the system I had decided I wanted and has always been available to continue to respond as he oversaw the entire process from start to finish.The installation team of Rich, Giang, Garrett, Mike K, Christian, and Chris did an outstanding job of removing my old system and installing the new one. They were very thorough, competent, polite, and patient and left the area cleaner than it was before they started.I couldn’t be happier with the new system and it was performing just as Josh said it would. Overall, Josh and the entire team went above and beyond in meeting all of my requests. Based upon my experience with them, I cannot recommend Tom Rostron Co. highly enough. When I was looking for a new system and asked around for contractor recommendations I was told that Rostron is the best, no comparisons, and they were right.Thank you, Paul Gazzola

Rachel Gazzola

22:19 04 Oct 24

Highly recommend! I have been a Rostron customer for about 5 years. Your team is always efficient and courteous. From making sure the space remains clean to explaining the work performed and answering all my questions!

Shane Burke

14:50 03 Oct 24

Service technician was great!, perfect!!

Jim Sheridan

14:37 03 Oct 24

The best in the business by far. They showed up very quick. Family owned and operated. Thanks for always being here for us. Much appreciated. Make sure to sign up for the yearly plan as well.

RobZFish Z

14:35 03 Oct 24

lynne clay

14:11 03 Oct 24

Always professional! Honest and willing to explain everything. Rick B. is fantastic, he worked on my AC over the summer and was happy to see him back to check on the heat!

Denise Ventimilia

13:37 03 Oct 24

I had a boiler issue and called a local plumber afte to 3 days he told me to call an electrician!I called Rostron HVACThey made an appointment kept me updated on the arrival time showed up and fixed my problem in an hour!!!Rick B. was professional listened to the issues figured out how to fix it and fixed it!!Money well spent!You always get s professional when you call Rostron!

Jordan Berke

19:30 02 Oct 24

Tom Rostron is our “Go To” service provider for our heating & cooling needs.For years we have experienced Grade A service of their maintenance & repair work.We have found their technicians, like Ryan J., to be well trained, professional and friendly.Thank you Tom Rostron and Ryan.

Joseph Miller (Joe)

16:31 02 Oct 24

It is such a pleasure to have Bob do the maintenance on our Air Conditioner & Heat. He is so friendly.We will continue to request him!

Gwynne Blum

14:43 02 Oct 24

Simply the best. Hands down

Reid Bailey

14:05 02 Oct 24

Amazing company with amazing people!

Brennan Bish

13:58 02 Oct 24

Joe was prompt, communicative and efficient; he explained the details of our system as we are new owners and not familiar with an HVAC system.

Cathy Fallon

13:15 02 Oct 24

I’ve worked with Rostron Co on multiple occasions, from installing a dryer vent and natural gas grill to fixing a clogged drain pipe, and each time they’ve delivered excellent results, turnaround is always quick, customer service is top-notch, and the work is professional and confident, with no issues. Plus, their prices are reasonable. I’ll definitely be using them for more services in the future!

Evan Pomeranz

17:00 01 Oct 24

They were great ! On time , professional, knowledgeable. Steve B the tech was amazing ! I highly recommend them ! Bob M the tech for my heating maintencewas terrific . Joe did my A/C and was amazing ! Highly recommend them. Great people to deal with

Rob Formato

16:14 01 Oct 24

Joe B. was a skilled professional who listened well, provided excellent service, and displayed a sincere desire to satisfy the customer. He was an outstanding representative of Rostron Co. This was my first work from Rostron, and I'm very pleased.

Walt W

16:34 30 Sep 24

Nick Vanduyne

14:34 30 Sep 24

We had an issue with a recent AC installation. They have been helpful in resolving the issue.

Jody D'Agostini

12:54 30 Sep 24

We scheduled Tom Rostron to come out and check/open the heating systems for winter as well as service a water heater that was not heating. Rick B arrived promptly and was super professional, efficient, knowledgeable and eternally patient with our questions. Rick provided a detailed estimate prior to performing any of the services/repairs and subsequently, got it all operating smoothly. Highly recommend.

L G

10:52 28 Sep 24

We would like to thank the Rostron HVAC team for excellent customer service and installation on our new Daikin HVAC system.Josh Holland, the sales representative we met with was very knowledgeable on explaining the differences between the Daikin HVAC systems vs. the other leading HVAC systems they handled. Josh made it clear that the Daikin system was a better fit for us based on Daikin’s newer technology, reliability and the warranty versus the standard 10-year warranty that other HVAC manufacturers offer. Along with the added rebates and promotions, it made sense that going with Daikin you got more for your money.Josh also explained the importance of the installation on any new HVAC system. He ensured us that the Rostron installation team and ongoing service techs have extensive training and experience to detect and prevent any major issues down the road. We plan on adding their ongoing maintenance plan offered with various discounts.We also want to thank Sean, the installation team lead on our job who oversaw the other techs. They worked wonderfully well together, setting up the new HVAC system and removing our existing HVAC system leaving the area clean and completing the job in a timely manner. Each team member knew what needed to be done next and went and did it. During the installation Sean was also mentoring the younger technicians and sharing his knowledge.Of all the HVAC companies we reviewed in the Monmouth County area we would highly recommend Tom Rostron Heating and AC HVAC company in Wall NJ based on their knowledge in sales and installation/service of HVAC systems. Thank you so much.Carl and Beth Forino.

Carl Forino

13:39 27 Sep 24

I had a leaking cast iron drain pipe and Rostron came out and replaced the pipe. They were friendly and efficient and got the job done right away…

Buzz Goode

10:02 26 Sep 24

732-374-9949

Emergency Service Request For HVAC Service

Emergency Service Request